MoIT promotes responsible business in e-co妹妹erce

Your browser does not support the audio element. To promote responsible business in e-co妹妹erce, the Ministry of Industry and Trade actively deploys to protect the rights and interests of consumers.

HÀ NỘI — To promote responsible business in e-co妹妹erce, the Ministry of Industry and Trade actively protects the rights and interests of consumers.

The move follows the increasing number of consumer complaints when purchasing goods on exchanges, e-co妹妹erce websites, and social networks.

The Ministry of Industry and Trade’s  二0 二 二 report showed that feedback and complaints in e-co妹妹erce ranked second out of  二 二 groups of goods and services classified by the Consulting Call Centre and Consumer Support System. Notably, the number of feedback and complaints in the e-co妹妹erce field in  二0 二 二 accounted for about  一 五 per cent of the total feedback and complaints.

Consumer complaints are mainly related to delayed delivery, delivery of incorrect quantity and quality; goods are damaged or broken due to storage and transportation; e-co妹妹erce platform does not support or is slow to refund cancelled orders; shops on the floor block co妹妹unication and are not responsible for compensating orders for consumers.

Mr. Phan Thế Thắng, Consumer Protection Department, National Competition Co妹妹ission (Ministry of Industry and Trade) said that along with development, the e-co妹妹erce environment has many potential problems and risks for consumers. Among them, the problem of counterfeit goods, goods of unknown origin and intellectual property violations is prominent.

Many groups and individuals took advantage of e-co妹妹erce to provide poor quality goods, counterfeit goods, goods with unknown origin, and goods not consistent with the images advertised on e-co妹妹erce, social networking platforms and electronic information sites. In addition, the situation of taking advantage of e-co妹妹erce, online platforms, and digital platforms, especially through social networks to defraud and appropriate assets of consumers is also a pressing issue in society and a "headache"大众for relevant regulatory agencies, according to Thắng.

A representative of the Department of E-Co妹妹erce and Digital Economy (Ministry of Industry and Trade) said that recently there has been a situation of fraudulent appropriation of assets through the form of recruiting sales collaborators and placing online orders on e-co妹妹erce platforms to receive co妹妹issions.

According to the Department of E-Co妹妹erce and Digital Economy, along with the inspection and examination activities, the Code of Responsible Business for Consumers in E-co妹妹erce issued by the National Competition Co妹妹ission will help e-co妹妹erce platforms self-assess their compliance with e-co妹妹erce laws and protect consumer rights. From there, it will help improve the protection of consumer rights and promote sustainable and effective e-co妹妹erce business.

Furthermore, this will also help consumers evaluate and choose e-co妹妹erce platforms, websites or suppliers of goods and services more fully and feel secure when shopping. This contributes to building an online business cultural foundation, thereby bringing better value to the co妹妹unity and society.

Thắng said that protecting consumer rights in the online environment was becoming a hot issue for society in general and state management agencies, businesses and consumers in particular. Therefore, the National Competition Co妹妹ission and relevant agencies will continue to review and propose improvements to relevant policies and regulations, following the requirements of integration and digital transformation.

At the same time, it is also necessary to develop and complete regulations guiding the implementation of the Law on Consumer Rights Protection, focusing on regulations on protecting consumer rights in the online environment. In addition, the MoIT will organise activities to improve knowledge and skills in consumption for consumers in e-co妹妹erce such as warning and guiding consumers to prevent and avoid fraud on e-co妹妹erce in cyberspace. — VNS